Case Study / IT Management
From IT chaos
to seamless operations
How Golabs supported a global IT management leader with specialized talent across Salesforce, VMware, and critical systems to improve operations and system integration.
The Challenge
Growing needs, complex demands.
With growing needs in Salesforce administration, device management, and infrastructure support, our customer needed reliable specialists who could integrate seamlessly into their teams. The challenge was ensuring timely onboarding, continuous support, and process standardization across diverse technology platforms while keeping costs efficient.
24/7
support needed
30%
faster onboarding required
High
integration complexity
Strict
security compliance
Salesforce administration gaps
Growing needs in Salesforce administration requiring specialized expertise for seamless integration and optimal performance.
Device management complexity
Complex device management requirements demanding reliable specialists who understand enterprise infrastructure and security protocols.
Infrastructure support scaling
Expanding infrastructure support needs requiring continuous monitoring, maintenance, and optimization across diverse platforms.
Team integration challenges
Ensuring timely onboarding and seamless integration of specialists while maintaining process standardization and cost efficiency.
Golabs specialized IT integration model
The Solution
Specialized IT Hub
We deployed a comprehensive team of specialized engineers, integrating seamlessly with existing operations to provide 24/7 coverage and unmatched technical depth across the entire IT spectrum.
Salesforce & Enterprise Apps
Expert administrators managing complex CRM workflows, user provisioning, custom integrations, and SAP ERP architecture tuning for critical business processes.
Infrastructure & Virtualization
Core infrastructure managers handling server maintenance, network optimization, cloud resource provisioning, and vSphere environments for high availability.
Security & Identity (IAM)
Security experts implementing robust Identity and Access Management policies, MFA, and SSO integrations across the enterprise.
Device & Workspace Management
Jamf-certified professionals overseeing MDM protocols and desktop virtualization (VDI) specialists maintaining secure, performant remote work environments.
Execution
Salesforce Foundation
Established core CRM foundation with automated workflows and integration protocols.
Infrastructure Expansion
Deployed VMware engineers and implemented comprehensive device lifecycle management.
Service Integration
Added IAM engineers and SAP specialists with 24/7 security protocol coverage.
Phased integration for zero disruption
A strategic rollout was required to ensure continuous operations while building comprehensive IT support capabilities across all domains. Our deployment approach prioritized immediate value delivery in core systems like Salesforce, before expanding out to broader infrastructure and virtualization support.
By phasing the integration, specialized teams were able to audit existing IAM policies, standardize device lifecycles via Jamf, and fortify vSphere availability without causing friction for internal users or disrupting ongoing business projects.
"The communication with the Golabs team is key to the success of this partnership. Ongoing sync to make sure we work closely together and get ahead of any issues means we can build trust."
Technology Stack
- Salesforce+
- VMware vSphere+
- SAP ERP+
- Jamf Pro+
- Okta / IAM+
- Microsoft 365+
- Cisco Meraki+
- ServiceNow+
Results
Delivering stability, efficiency, and scale
Faster Deployment
0%
Golabs significantly accelerated the deployment of new CRM workflows and security policies by injecting dedicated specialists.
Proactive Support
0/7
Established a follow-the-sun support model ensuring high-priority incidents were resolved immediately.
Expertise Areas
0+
Provided diverse technical depth spanning Salesforce, SAP, IAM, MDM, virtualization, and network architecture.
By providing dedicated specialists across Salesforce, IAM, and infrastructure, Golabs transformed operations, delivering stability, efficiency, and scalable growth. The client maintained zero critical incidents while radically improving deployment velocity and overall system security posture across their entire enterprise technology stack.
System Uptime
0.9%
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